Production is down. Let’s fix it.
Human-led triage and stabilisation for active incidents on Linux servers and production websites. No ticket queue — direct access to senior engineers.
What happens when you reach out
You're dealing with an outage, a compromise, or a system that's degrading fast. We understand. Here's how this works:
We contain the damage.
Stop the bleeding first. If a service is crashing in a loop, if a disk is full, if something has been compromised — we stabilise it before anything else.
We assess what happened.
Recent changes, error logs, service states, resource exhaustion — we look at the evidence and figure out what broke and why.
We recover or roll back.
Depending on what's possible, we either fix the root cause and bring services back up, or execute a safe rollback to the last known good state.
We document everything.
After the fire is out, you get a written summary: what happened, what we did, what caused it, and what to do next so it doesn't happen again.
What we need from you
- SSH access to the affected systems (or a way to get it quickly)
- A designated contact who can answer questions and approve changes
- Context — what changed recently, when it started, what you have already tried
The faster we get access, the faster this gets resolved.
Response time
This isn't a 24/7 NOC. We're a small team based in Denmark (CET/CEST). During working hours, we respond to urgent requests within the hour. Outside working hours, we'll get back to you as soon as we see it — usually within a few hours.
If you need guaranteed SLA response times around the clock, that's not what we offer. What we offer is senior engineers who actually understand your system and can fix it, not juniors reading from a runbook.
What this covers
- Linux server outages and service failures
- Web application crashes and database issues
- Suspected security compromises — containment and assessment
- Failed deployments and broken updates
- DNS, SSL, and networking emergencies
- Disk, memory, and resource exhaustion
What this does not cover
- Windows servers or proprietary software stacks
- Ongoing monitoring or proactive alerting (that's Support & Monitoring)
- Performance tuning or feature development
- Anything that isn't an active incident
What this costs
If you're new, the fastest path is to book a Health Check with the Urgent Recovery add-on. The Health Check covers the base audit; the Urgent Recovery add-on jumps the queue with prioritised response. See the pricing page for current rates.
The Health Check gives us the context we need to fix things properly, not just patch symptoms. The Urgent Recovery add-on means we start immediately instead of within 48 hours.
If you're an existing client with a Health Check or ongoing support, emergency work is billed at an agreed rate against your retainer. You already have priority access.
After the emergency
Once things are stable, we figure out how to prevent a repeat. That usually means one of two things:
A Health Check follow-up — if we triaged under pressure, a proper audit finds everything else that's waiting to break.
Ongoing Support & Monitoring — so the next issue gets caught by automated monitoring before it becomes an emergency.
The best emergency is the one that never happens.